1. There is nothing to cancel — we do not auto-renew
Pencilastic subscriptions do not renew automatically. A subscription grants access to the included courses for a fixed period (the “Subscription Period”) shown at the point of purchase. When that period ends, access simply ends.
We do not store your card details, we do not set up any standing instruction or mandate, and we will never charge you again unless you choose to make a fresh payment. There is no recurring billing to cancel and no cancellation form to complete.
2. How to stop your subscription
Simply do not make a further payment. Because access does not renew automatically, not renewing is all that is required to end your ongoing use of the Service.
To continue after the Subscription Period, you make a fresh payment on the subscription page. If you renew before your current period ends, the new period is added on top of your remaining days — your access is extended, not reset, so you do not lose the time you have already paid for.
3. What happens to your access
At the end of your Subscription Period, access to the included courses ends. Your learning account is not deleted automatically, so if you return and purchase again, your existing progress is generally still associated with your account.
If you want your account and data removed, see Manage or delete my data.
4. Cancelling part-way through a paid period
You may stop using the Service at any time. However, because the Service provides immediate access to digital content, stopping part-way through a Subscription Period does not by itself entitle you to a refund of the unused portion, and we do not pro-rate fees for time not used.
If you believe your circumstances warrant a refund, see our Refund Policy for when we will consider one and how to ask.
5. Closing your account & deleting your data
Ending or not renewing a subscription is separate from deleting your personal data. If you would like your learner account and associated personal data erased, you can make a request through Manage or delete my data, or by contacting our Grievance Officer at gc@pencilastic.com.
Please note that deleting your account removes your course progress, and that we may need to retain certain transaction records where required by law.
6. Suspension or termination by us
We may suspend or end access where the Terms & Conditions are breached — for example, where account credentials are shared, or the content is copied or redistributed. Where we end access for a breach, fees already paid are not refundable, except where a refund is required by applicable law. See Section 12 of our Terms & Conditions.
Relationship to our Terms & Conditions
This page expands on Section 8 (Cancellations & refunds) of our Terms & Conditions and should be read together with them. If there is any inconsistency between this page and the Terms & Conditions, the Terms & Conditions prevail. Nothing on this page limits any rights you have that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.
Contact
For any question about this policy, or to raise a request or complaint:
- Customer support: cs@pencilastic.com
- Grievance Officer (data protection): gc@pencilastic.com
- General contact: hello@pencilastic.com
We aim to acknowledge requests and complaints and resolve them within the timelines prescribed by applicable law.