Frequently Asked Questions
How do I access my purchased courses?
To access your purchased courses, you can click on the Study Portal link at the top of this website. The username and password for the study portal are same as the username and password of the account you created when you purchased the course. Make sure you watch the Study Portal tutorials in the Help section of this website.
Can I take the courses on my mobile phone?
You can take the courses on desktop, laptop, tablet or mobile phone. Just go to your browser and go to https://learn.pencilastic.com. We recommend using the Chrome or Edge browser.
Will there be a physical teacher to teach the courses?
Pencilastic courses are online Self-Study courses. They involve recorded videos, reading exercises, stories, recorded demos & quizzes. There will be no live teaching.
Where can I find the username and password of the Study Portal?
The username and password of the Study Portal are the ones you created when you created the account. In case of difficulty, just click on Lost Password. A password reset link will be sent to your email address. Note that you can also use your email address as your username.
How do I learn how to use the Study Portal?
You can look at the Study Portal tutorials in the Help Section of this website. You can access help from the top menu.
How long can I take to complete a course?
You will have access to a course for 90 days from the date of purchase of that course. We believe that 3 months should be sufficient time for you to finish a course.
I cannot access my course anymore. What is the problem?
You will have access to a course for 90 days from the date of purchase of that course. After that you will not be able to access the course.
My videos are playing too fast or too slow. How can I fix this?
You can adjust the video playback speed from the playback speed or gear button at the bottom of the video player. If you have accidently changed the speed, adjust the speed back to 1.0
How can I contact you?
The best way to contact us is via email at hello@pencilastic.com